With the coronavirus outbreak, your staff are likely juggling random video apps and personal cell phones. What if you could boost customer service and make it easier for staff with an easy to use, all in one phone system – all while saving money? With 3CX, you’ll have a full-featured PABX system – call queues, built-in video calls, web conferencing and more. In addition, you can integrate website live chat, Facebook and text messages all in one system. All these features are remote-friendly; your team can use them from anywhere via mobile and browser apps. It’s also open-platform and fully compatible with popular IP phones and SIP trunks. Run on-premise on an existing server, as a virtual machine, hosted, or in your private cloud. 3CX is a PBX system that scales with your business and is available at a fraction of the cost of comparable software solutions.
Choosing a phone system for your business requires careful consideration. You want it to serve your business well, now and into the future. Whether a large enterprise or small business, your phone system also needs to scale with you, without breaking the bank in the process. 3CX is an open-platform office phone system that runs on premise on Windows or Linux, with the option to migrate to cloud with a simple backup and restore. Save money and deploy on an existing server or opt for a low-cost mini PC appliance. Build your own 3CX solution with your choice of IP phones and SIP trunks. Get a complete omnichannel business phone system whilst eliminating the cost and management headaches of outdated, proprietary systems. Offer a true remote working experience to any employee with an internet connection, and see productivity increase with advanced call center features, video conferencing and more.
Jumpstart your communications with a hosted PBX that lets you keep control. Unlike most hosted PBX solutions, that leave you with a hefty bill and loss of control and flexibility, we do things differently. Host with us and we’ll take care of updates and monitoring while you run your own dedicated communication system with maximum flexibility. We’ve also made it easy to migrate, so you can move your virtual PBX to private cloud or on-premise any time you want. Bring your own SIP trunk, keep control of your phone numbers and save! What’s more, our hosted PBX rings in at just a fraction of the price of comparable VoIP solutions, with more benefits. 3CX’s cloud PBX also includes integrated video conferencing software, mobile apps for iOS and Android, website live chat, Facebook messaging integration and much more. Don’t settle for just any phone system. Choose 3CX’s hosted PBX.
Covid-19 caught many businesses unprepared for remote work. Employees had to quickly adapt by using their personal messaging apps to communicate. It works to an extent, but personal information (status, phone number etc) is disclosed and you are unable to record and log calls. 3CX was built for mobility, with remote work apps that offer secured communication for the whole team. With the iOS and Android applications, business communication is no longer tied to the office building. Take your extension with you anywhere and work on-the-go. Reply to business SMS, Facebook and website messages, make and receive calls, chat with co-workers, start a video call on the fly and ensure your customers are satisfied even if you’re working remotely. With 3CX your remote teams retain productivity and stay connected at all times to colleagues and customers.
Know exactly who is calling before you pick up the phone: integrate your CRM software or helpdesk system with 3CX. Have the customer record open and ready, and see when they called last, who they spoke to and what it was about. Save your agents time and IMPRESS your clients with customer service records that make handling issues more efficient. You will have happier customers and happier agents, as they are able to handle more calls and make more sales! The integration also allows you to call directly from your CRM system. Click on a number to initiate a call, and log and journal the call at the same time. Incoming calls from new numbers allow you to create new customer records automatically. Work seamlessly across both apps, making and receiving calls without ever leaving the interface of your customer relationship management software! You’ll give your sales team wings.
Wouldn’t it be great if you could handle your calls, check colleagues’ status, answer messages and video call, all from one central location? With the 3CX Web Client / Windows Desktop App you can do all of this and more. Simple for remote workers to use at home or on the road, and easy to manage, greatly reducing admin headaches. You can make and receive calls directly from your browser without the need to open the web client. Effortlessly launch calls to numbers that are displayed on web pages and CRM systems directly from the window you are working in, such as MS 365, Salesforce and more! Users can login from anywhere with their 3CX credentials or Google or MS 365 accounts, and make and receive calls in a single click. What’s more, advanced call center features such as queues and wallboard make managing inbound calls a walk in the park. Make remote work easy and productive, and keep your team connected, always.
Imagine enterprise-level video conferencing software that’s secure, easy to use and free. 3CX is a complete communications solution for businesses that offers integrated video calling. This means you don’t need to use separate apps for video. If you’re in a call, a single click invites participants to switch to video – no forward planning needed! You can join scheduled and ad-hoc meetings directly from your browser without installing any plugins. Schedule a meeting in seconds and invite participants through your preferred calendar or easily share your meeting room from your own unique URL. Encourage participation and teamwork with advanced features that allow you to view & control remote screens, share documents, present on a whiteboard, chat and create polls. Connect, meet and collaborate with 3CX video conferencing software – no extra cost, no time restrictions, and no user limits!
Statistics show more than half of all customers prefer to chat with someone in real-time! Installing a live chat solution on your website will not only improve customer satisfaction, it will also increase your lead conversions. But what if a query becomes too hard to handle over chat? Enter 3CX Live Chat. By integrating live chat with our phone system, website visitors can chat with agents in real time, and can switch to a live call or video call in a single click – with no dialling of phone numbers. That same agent can answer immediately from their 3CX Web Client, Windows Desktop App or mobile app. How’s that for customer service? What’s more you get to keep all your communication on one platform, including chats coming through your business Facebook page and business sms. Watch conversion rates and customer satisfaction skyrocket. Save on admin time, and monthly software subscriptions!
Customers want to have their calls answered quickly. They expect you to know who they are and what was said last time they called without being transferred multiple times. The reward for providing efficient customer experience – more sales, happy customers and better reviews! Communication is no longer the domain of expensive old style office phone systems. 3CX integrates call center software features that help you satisfy the most demanding of customers. What’s more, 3CX’s CRM integration and call work flow eliminates tedious and time intensive tasks for your agents allowing them to focus on what’s important. Whether you opt for an on-premise or cloud solution, you can easily connect on-site and virtual customer service teams. Increase customer satisfaction with localized support and time zones, and benefit from a global workforce that’s always connected.
“In a call center, I replaced 150 physical phones with the softphone / headsets. So easy to configure, works all the time and very easy to support. Saved the cost of phones, replacing back phones and improved productivity.”
Read the full review
“In a call center, I replaced 150 physical phones with the softphone / headsets. So easy to configure, works all the time and very easy to support. Saved the cost of phones, replacing back phones and improved productivity.”
Read the full review
Does your company use Microsoft 365? Then 3CX is the ideal phone system for you as you can easily connect 3CX to Microsoft 365 and get the best of both worlds! Users can work seamlessly across both apps, managing contacts and streamlining tasks to increase efficiency and delight customers. The simple integration can be completed in minutes and takes the pressure off administrators. Automatic extension creation enhances productivity and makes tedious tasks more bearable while SSO authentication allows your Microsoft 365 users to login in a single click. No more searching for lost passwords! You can even launch calls directly from the Microsoft 365 interface with the 3CX Windows Desktop App and Click2Call functionality. Employees can work from the Microsoft 365 interface and apps and never miss an important call or message! Happy administrators, happy agents, happy customers!
3CX natively supports Microsoft Teams offering a cost-effective alternative to MS365’s Calling Plan. With the Microsoft Teams phone system integration, users can call out via 3CX SIP trunks, leveraging low cost domestic and international tariffs offered by regional SIP providers. 3CX provides a seamless unified calling experience both for 3CX users dialing Teams users and for Teams users who can dial out through an interface they are already familiar with. More importantly, admins can benefit from a full-featured PBX that’s much easier to use and configure than Teams. This includes contact center features such as advanced call queues, reporting, call routing, and more.
You know that feature on your Facebook business page – “usually responds in …”? When that says something like “3 days”, having a Facebook page can hurt your business more than it helps. With 3CX Facebook and live chat integration you can save time, increase customer satisfaction and boost conversions. Connecting with your customers is easy; messages are delivered immediately to the web client and smartphone apps, so agents can answer, transfer and resolve customer queries from the same platform they use for all other communication. 3CX’s Facebook integration means that there’s no need to give multiple agents access to your all important Facebook page. Simply complete the integration with your Facebook account, assign incoming chats to a specific queue, and your agents will be able to respond as they would a live chat. Without ever opening the Facebook app or being granted admin permissions.
Do your employees still use consumer apps to send and receive business SMS messages? Are they giving out WhatsApp and personal contact information to chat with colleagues and customers? Not only is this very personal, unmonitored and unlogged, it is also unprofessional. With the 3CX mobile apps for iOS and Android, users can send and receive instant text messages with a designated business phone number, without giving out their personal mobile number. Incoming text messages can be assigned to queues so there’s no relying on a single agent to respond. This means that no message goes unanswered, even if an agent is out of office or on holiday – response rates will increase as will your customer service satisfaction! Answer incoming messages, send out appointment reminders, and use SMS marketing to boost business and drive customer engagement. It takes just minutes to set up in the 3CX Management Console!
Switch to 3CX and enjoy big savings on telco and travel costs. With one unified system, your team is able to work efficiently from anywhere at no extra cost. No need to purchase any add ons for web conferencing, mobile apps, live chat, business text messaging and Facebook integration – all is included in the annual cost. Your team will only need the one system to connect with colleagues and respond to customers through their preferred channel of communication. What’s more you get to choose your own SIP Trunk, end-points and operating system. Check out our yearly comparison for a 50 user system and see how much you too could save with 3CX.
Alliance Healthcare’s Communications saves €90,000 per year
“3CX, in addition to reducing costs, has allowed us to connect all our offices as if it were a single reality and gives us the full autonomy of management and configuration. 3CX is simply the best!”
Graziano Nugnes, I.T. Leader, Alliance Healthcare
Australian Property Developers reduce phone bills by 50%
“3CX has given us a highly efficient unified communications solution. We were able to install Fanvil and Yealink handsets at all our sites and register them to a central server, and reduced our telco bills by 50% with the C2 SIP trunks.”
Sujith Kumar, I.T. and Infrastructure Manager, Pellicano
* All trademarks mentioned are not affiliated with 3CX, its products, or its websites. The owners of these trademarks are not the source of, and do not sponsor or endorse, the products/services promoted here. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. | ** Based on a 3CX 16SC PRO Annual License | *** Estimated costs from third party supported providers | **** Based on 25 users requiring contact center features
With the coronavirus outbreak, your staff are likely juggling random video apps and personal cell phones. What if you could boost customer service and make it easier for staff with an easy to use, all in one phone system – all while saving money? With 3CX, you’ll have a full-featured PABX system – call queues, built-in video calls, web conferencing and more. In addition, you can integrate website live chat, Facebook and text messages all in one system. All these features are remote-friendly; your team can use them from anywhere via mobile and browser apps. It’s also open-platform and fully compatible with popular IP phones and SIP trunks. Run on-premise on an existing server, as a virtual machine, hosted, or in your private cloud. 3CX is a PBX system that scales with your business and is available at a fraction of the cost of comparable software solutions.
